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FAQ's

Ordering & Shipping

You may purchase select products directly online at www.shop.butcherblockspecialist.com. You can also visit our John Boos Factory Showroom & Outlet physical store at 1703 Avenue of Mid-America, Effingham, IL 62401.

We accept Visa, MasterCard, Discover and American Express credit cards. If you're purchasing items through our physical location, we also accept personal checks, and John Boos Factory Showroom & Outlet gift certificates. (US Dollar)

With standard shipping (UPS Ground), orders deliver within 7-10 business days. This may vary during the peak holiday times such as Thanksgiving and Christmas however. Expedited shipping options are available for an additional charge.

No, at this time, we do not ship internationally. We only ship to physical addresses in the United States of America.

 No. We only ship to physical addresses in the United States of America.

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Returns & Exchanges

See our refund policy here. Refund & Exchange Policy.

 Make sure you keep all packaging, original documents and have your order information available. Contact customer service at (217) 347-7790 so we can research the issue further. We will work with you to contact UPS, find out the circumstances, and issue a replacement or refund.


Products & Warranty

The only warranty, expressed or implied, is a 1 year guarantee against defect in workmanship and material for all John Boos products. This warranty does not apply to damages which may result from neglect, accidental or intentional damage, damage or wear to any swivel mechanism, normal wear and tear, misuse of product, unauthorized repair, exposure to extremes in temperature and humidity, and alteration or abuse of the product. Wood products ordered "unfinished" do not come with a warranty. Factory obligation under this warranty, is limited, at the option of John Boos & Co. to repair or replacement of the product (or one of equal type and quality if the product is no longer available), within 90 days, provided none of the above exceptions are evident. John Boos & Co. shall not be liable for any loss or damage arising from use, or for consequential damages. This warranty gives certain legal rights and there may be other rights that vary from state to state. For more information or questions, call Customer Service at (217) 347-7790.

 

Unless specifically noted, ALL of our products sold through our online store are brand new handcrafted 1st quality products from our factory. 

To understand the difference between end grain and edge grain cutting boards, watch our short video "End Grain vs Edge Grain | Boos Block Surfaces".

Watch our short video "How To Maintain Your Boos Block Wood Cutting Board" to see the proper steps for maintaining your wood cutting board.

1. A minimum of once a month (depending upon the use and household conditions), apply an even coat of Boos® Mystery Oil to your butcher block surface using the Applicator. Make sure the butcher block surface is clean from debris, dirt, oil, or grease before applying Mystery Oil. 

2. Allow the Mystery Oil to fully penetrate into the wood fibers overnight, then wipe off any excess oil.

3. Apply additional oil to any visible dry spots. Do not over oil your wood surface.

4.  It is recommended to use Boos Block® Board Cream to seal the top of the wood surface after applying the Mystery Oil. Apply an even coat of the Board Cream using the applicator. Allow the Board Cream to penetrate the wood surface overnight, then wipe off any excess Board Cream.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

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